11th July 2017
The chaos at Heathrow and Gatwick earlier this year, where an IT failure left tens of thousands stranded, has raised public awareness passengers can claim money back if flights are delayed more than three hours.
Claims can be made up to six years after the date of the delayed flight but Sweeney Miller solicitor Lindsey Christie warns that without the proper paperwork, there could be some turbulence during legal action.
“When it comes to making a claim it is much quicker and easier if you have the paperwork to back it up – your flight tickets, your boarding pass, anything which gives clear proof that you were supposed to be on the flight that doesn’t take off on time,” Lindsey explains.
“Too often we hear of people who may have legitimate claims but can’t lay their hands on the tickets or proof that…